Kola Treats Vending LLC doing business as Prime Pet Network – TERMS OF SERVICE

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of services provided by Kola Treats Vending LLC doing business as Prime Pet Network (“Company,” “we,” “our,” or “us”).

By accessing our website, submitting a form, purchasing a membership, using our services, communicating with us, or participating in the Prime Pet Network platform, you (“Member,” “Customer,” “Provider,” “you,” or “your”) agree to these Terms.

If you do not agree to these Terms, you should not use our website, membership services, provider network, or communication services.

2. About Prime Pet Network

Prime Pet Network is a membership-based pet care access platform designed to help pet owners connect with pet care resources, savings opportunities, concierge support, and participating third-party providers.

Prime Pet Network may offer access to benefits such as:

• Tele-vet access
• Pet concierge support
• Preferred veterinary clinics
• Grooming and boarding savings
• Pet food and snack discounts
• Insurance partner discounts
• Approved provider network access
• Customer support and service coordination

Prime Pet Network is not an insurance provider, veterinary clinic, emergency veterinary hospital, medical provider, or direct provider of veterinary services.

3. No Veterinary, Medical, or Insurance Services

Prime Pet Network does not provide veterinary care, medical diagnosis, medical treatment, emergency care, pet insurance, or insurance underwriting.

Any veterinary, grooming, boarding, insurance, food, wellness, or pet care services made available through the Prime Pet Network platform are provided by independent third-party providers, vendors, partners, clinics, or professionals.

You understand and agree that:

• Prime Pet Network does not replace in-person veterinary care.
• Tele-vet or virtual pet care support may be informational or consultative in nature.
• Emergency medical situations should be directed to a licensed veterinarian, emergency veterinary clinic, or appropriate professional immediately.
• Insurance-related offers, discounts, or partner programs are provided by third-party insurance partners, not Prime Pet Network.
• Prime Pet Network does not guarantee medical outcomes, provider availability, insurance approval, claim approval, or discounted pricing from third parties.

4. Membership Services

Prime Pet Network may offer paid or free membership plans that provide access to certain benefits, discounts, support options, and participating providers.

Membership benefits may vary based on:

• Plan type
• Geographic location
• Provider availability
• Partner participation
• Service category
• Third-party terms
• Membership status

Prime Pet Network reserves the right to modify, update, replace, add, remove, or discontinue membership benefits at any time.

Membership does not guarantee that a specific clinic, veterinarian, groomer, boarding facility, insurance partner, or pet service provider will be available at all times.

5. Member Responsibilities

By using Prime Pet Network, you agree to:

• Provide accurate and current contact information.
• Provide accurate information about yourself and your pet.
• Use the platform only for lawful purposes.
• Communicate respectfully with Prime Pet Network staff and participating providers.
• Review all third-party provider terms before using their services.
• Seek immediate emergency veterinary care when appropriate.
• Not misuse discounts, benefits, provider access, or membership privileges.
• Not submit false, misleading, fraudulent, or abusive information.

You must be at least 18 years old to use Prime Pet Network services, purchase a membership, submit forms, or consent to receive SMS communications.

6. Third-Party Providers and Partners

Prime Pet Network may connect members with independent third-party providers, including but not limited to:

• Veterinarians
• Veterinary clinics
• Tele-vet providers
• Groomers
• Boarding facilities
• Pet food providers
• Insurance partners
• Pet wellness professionals
• Other pet care businesses

These third parties are independent businesses and are not employees, agents, partners, or representatives of Prime Pet Network unless expressly stated in writing.

Prime Pet Network is not responsible for:

• Third-party service quality
• Provider availability
• Provider pricing
• Provider scheduling
• Provider actions or omissions
• Medical advice or treatment
• Insurance coverage decisions
• Claims decisions
• Refunds issued by third-party providers
• Disputes between members and third-party providers

Any services you receive from a third-party provider are subject to that provider’s own policies, terms, pricing, and availability.

7. Approved Provider Network

Prime Pet Network may review providers based on factors such as licensing, business registration, insurance coverage, reputation, pricing transparency, service quality, and agreement to network standards.

However, approval into the Prime Pet Network provider network does not create a guarantee, warranty, endorsement, or representation that a provider will meet every member’s expectations.

Prime Pet Network reserves the right to approve, deny, suspend, or remove providers from the network at its discretion.

8. Tele-Vet Access

Prime Pet Network may provide members with access to tele-vet or virtual pet care resources through third-party providers.

Tele-vet services may be limited based on:

• State or local regulations
• Provider licensing requirements
• Type of pet concern
• Emergency status
• Provider availability
• Platform limitations

Tele-vet access should not be used as a substitute for emergency veterinary care. If your pet is experiencing a medical emergency, you should contact a licensed veterinarian or emergency veterinary clinic immediately.

9. Insurance Partner Discounts

Prime Pet Network may provide access to insurance partner discounts or promotional offers.

Prime Pet Network does not sell, underwrite, issue, administer, or guarantee pet insurance policies.

Insurance eligibility, coverage, pricing, claims, approvals, exclusions, cancellations, and disputes are handled solely by the applicable insurance provider.

10. Pricing, Billing, and Payments

Membership fees, if applicable, will be disclosed before purchase or enrollment.

By purchasing a membership or paid service, you authorize Prime Pet Network or its payment processor to charge your selected payment method for applicable fees.

Payment terms may include:

• One-time fees
• Monthly memberships
• Annual memberships
• Promotional pricing
• Renewal charges
• Add-on services

You agree to provide accurate billing information and keep your payment method current.

11. Membership Renewals

If your membership is set to renew automatically, you authorize Prime Pet Network or its payment processor to charge your payment method at each renewal period unless you cancel before the renewal date.

Renewal terms, billing frequency, and cancellation options may vary by plan.

12. Cancellations and Refunds

You may cancel your membership according to the cancellation process provided by Prime Pet Network.

Unless otherwise stated in writing:

• Membership fees are not guaranteed to be refundable.
• Partial billing period refunds may not be available.
• Third-party provider charges are subject to the provider’s own refund policy.
• Promotional offers may be subject to separate cancellation terms.

Prime Pet Network may cancel, suspend, or terminate a membership for misuse, fraud, non-payment, abuse, violation of these Terms, or unlawful conduct.

13. Website Terms of Use

By accessing the Prime Pet Network website, you agree to:

• Use the website only for lawful purposes.
• Not attempt to hack, disrupt, damage, or interfere with website functionality.
• Not use automated scraping, harvesting, bots, or data extraction tools without written permission.
• Not copy, reproduce, or misuse website content.
• Not submit false, harmful, or misleading information.

Prime Pet Network may restrict or block access to the website for violations of these Terms.

14. Intellectual Property

All content on the Prime Pet Network website and platform, including but not limited to logos, branding, images, videos, text, service descriptions, forms, graphics, layouts, marketing materials, and designs, are owned by or licensed to Prime Pet Network.

Unauthorized use, reproduction, copying, distribution, modification, or commercial use of Prime Pet Network content is prohibited.

15. Accuracy of Information

Prime Pet Network strives to provide accurate and updated information. However, we do not guarantee that all website content, provider details, pricing, discounts, availability, promotions, or membership benefits will always be current, complete, or error-free.

Prime Pet Network may update website content, membership benefits, pricing, or service descriptions at any time without notice.

16. Communications Consent

By providing your contact information, including your phone number and email address, you authorize Prime Pet Network to contact you regarding:

• Membership information
• Account updates
• Appointment reminders
• Service updates
• Provider coordination
• Customer support
• Promotional offers
• Pet care resources
• Billing or payment notices
• Network updates

Communications may be sent by phone, email, text message, automated system, or other available communication methods.

17. SMS / Text Message Terms

Prime Pet Network may send SMS/text messages for transactional, informational, customer support, and marketing purposes.

By providing your phone number through our website, forms, landing pages, advertisements, checkout pages, phone calls, written agreements, or other communication channels, you consent to receive automated and non-automated text messages from Prime Pet Network.

SMS messages may include:

• Membership updates
• Appointment reminders
• Pet care reminders
• Concierge support messages
• Provider coordination updates
• Account notifications
• Promotional offers
• Service announcements
• Customer support responses

Consent to receive SMS messages is not a condition of purchase.

18. SMS Message Frequency

Message frequency may vary depending on your membership activity, support requests, service interactions, appointments, promotions, and account status.

19. SMS Opt-Out Instructions

You may opt out of SMS messages at any time by replying:

STOP

After replying STOP, you may receive one final confirmation message confirming that you have been unsubscribed. After that, you will no longer receive SMS marketing messages from Prime Pet Network unless you opt in again.

20. SMS Help Instructions

For help, you may reply:

HELP

You may also contact Prime Pet Network directly at:

• Email: [email protected]
• Phone: +1 (888) 490-9902

21. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and phone plan.

Prime Pet Network is not responsible for carrier charges, delayed messages, failed delivery, or wireless carrier issues.

22. SMS Privacy and Data Sharing

Prime Pet Network respects your privacy.

Mobile opt-in data, SMS consent, and phone numbers collected for SMS communication purposes will not be sold or shared with third parties for their own marketing purposes.

We may share information only as needed to provide services, operate our platform, comply with legal obligations, communicate with you, process payments, coordinate requested services, or as described in our Privacy Policy.

23. No Spam or Unauthorized Messaging

Prime Pet Network sends messages only to individuals who have provided consent or where otherwise permitted by law.

Users may not use Prime Pet Network services to send spam, unlawful messages, misleading communications, or unauthorized marketing.

24. Service Interruptions

Prime Pet Network does not guarantee uninterrupted access to the website, membership platform, provider network, SMS services, email systems, or support channels.

We are not liable for delays, outages, carrier failures, technical issues, provider delays, system interruptions, or events outside our reasonable control.

25. Limitation of Liability

To the maximum extent permitted by law, Prime Pet Network shall not be liable for:

• Indirect damages
• Incidental damages
• Consequential damages
• Lost profits
• Loss of data
• Emotional distress
• Veterinary outcomes
• Provider negligence
• Third-party service failures
• Insurance claim denials
• Emergency care delays
• Member reliance on third-party information

Prime Pet Network’s maximum liability shall not exceed the amount paid by you to Prime Pet Network during the three months before the event giving rise to the claim.

26. Disclaimer of Warranties

Prime Pet Network services are provided on an “as is” and “as available” basis.

We do not guarantee:

• A specific medical outcome
• Provider availability
• Discount availability
• Insurance eligibility
• Emergency response
• Continuous platform access
• Error-free website operation
• Suitability of any third-party provider
• Any specific savings amount

27. Indemnification

You agree to defend, indemnify, and hold harmless Prime Pet Network, its owners, officers, employees, contractors, partners, affiliates, and representatives from claims, damages, losses, liabilities, costs, and expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your misuse of membership benefits
• Your interaction with third-party providers
• Your violation of law
• Information you submit to us
• Your failure to seek appropriate veterinary or emergency care

28. Account Suspension or Termination

Prime Pet Network may suspend or terminate your account, membership, provider access, or service access if you:

• Violate these Terms
• Fail to pay fees
• Abuse staff or providers
• Submit false information
• Misuse discounts or benefits
• Engage in fraudulent conduct
• Violate applicable laws
• Interfere with the platform or network

29. Third-Party Links

Our website may contain links to third-party websites, providers, advertisers, partners, insurance companies, or resources.

Prime Pet Network is not responsible for third-party websites, policies, content, pricing, claims, services, privacy practices, or business practices.

30. Privacy Policy

Your use of Prime Pet Network is also governed by our Privacy Policy.

By using our website, submitting forms, purchasing a membership, or communicating with us, you acknowledge that your information may be collected, used, and processed according to our Privacy Policy.

31. Dispute Resolution

Before filing any legal claim, you agree to first contact Prime Pet Network and attempt to resolve the issue through good-faith negotiation.

If a dispute cannot be resolved informally, the parties agree to resolve disputes through binding arbitration where permitted by law.

You agree to waive participation in class actions, class arbitrations, and representative actions to the fullest extent permitted by law.

32. Governing Law

These Terms shall be governed by the laws of the state in which Prime Pet Network is legally registered, without regard to conflict of law principles.

33. Changes to These Terms

Prime Pet Network may update these Terms at any time.

Updated Terms will be posted on our website with a revised “Last Updated” date.

Continued use of our website, membership services, communication services, or provider network after updates means you accept the revised Terms.

34. Contact Information

Prime Pet Network

• Website: https://primepetnetwork.com
• Email: [email protected]
• Phone: +1 (888) 490-9902