Kola Treats Vending LLC doing business as Prime Pet Network – PRIVACY POLICY

Kola Treats Vending LLC doing business as Prime Pet Network (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you:

• Visit our website
• Submit forms or request information
• Purchase or manage a membership
• Contact customer support
• Use our concierge or member services
• Interact with advertisements
• Receive SMS/text or email communications
• Access participating providers or partner offers
• Use our website or related services

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Phone number
• Email address
• Mailing address
• Billing address
• Payment details (processed through secure third-party processors)
• Username or account login details (if applicable)

Pet Information

• Pet name
• Species / breed
• Age or date of birth
• Gender
• Weight
• General wellness information voluntarily provided
• Appointment preferences
• Care needs or service requests

Membership Information

• Membership plan selected
• Enrollment date
• Renewal status
• Billing history
• Communication preferences
• Concierge requests
• Service usage history

Technical Information

• IP address
• Browser type
• Device type
• Operating system
• Website usage activity
• Referral sources
• Clickstream behavior
• Cookies / tracking identifiers

Marketing Information

• Ad interactions
• Form submissions
• Landing page activity
• Promotion responses
• SMS opt-in records
• Email engagement data

2. How We Collect Information

We may collect information when you:

• Visit our website
• Fill out website forms
• Request membership information
• Purchase a membership
• Schedule or request services
• Communicate with customer support
• Submit Facebook, Instagram, Google, or other lead forms
• Call, text, or email us
• Participate in surveys or promotions
• Use cookies or tracking tools
• Interact with advertisements
• Contact participating providers through our network

3. How We Use Your Information

We may use your information to:

• Create and manage your membership
• Process payments and renewals
• Provide customer support
• Coordinate concierge requests
• Send reminders and updates
• Connect you with participating providers
• Provide tele-vet or third-party service access
• Improve our website and services
• Personalize your member experience
• Send promotions and offers
• Verify identity and prevent fraud
• Maintain business records
• Comply with legal obligations
• Respond to inquiries and requests

4. SMS & Marketing Communications

By providing your phone number, you consent to receive SMS/text messages from Prime Pet Network, which may include:

• Membership updates
• Account alerts
• Appointment reminders
• Concierge responses
• Provider coordination updates
• Promotions and special offers
• Customer support messages
• Renewal reminders

You may opt out at any time by replying:

STOP

For assistance, reply:

HELP

Message frequency may vary depending on your activity and membership status.
Message and data rates may apply.
Consent to receive text messages is not a condition of purchase.
We comply with applicable communication laws including the TCPA, CTIA guidelines, and other applicable regulations.

5. How We Share Information

We do not sell your personal information.

We do not sell, rent, or share mobile phone numbers, SMS consent data, or text message opt-in information with third parties or affiliates for their own marketing or promotional purposes.

We may share information only when necessary with:

• Payment processors
• CRM and communication platforms
• Customer support vendors
• Hosting and technology providers
• Participating pet care providers (when requested by you)
• Insurance or discount partners (when requested by you)
• Professional advisors
• Government or legal authorities when required by law

Any shared information is limited to what is reasonably necessary.

6. Cookies & Tracking Technologies

Our website may use:

• Cookies
• Pixels
• Tags
• Google Analytics
• Meta / Facebook Pixel
• Conversion tracking tools
• Session identifiers

These tools help us:

• Improve website functionality
• Measure marketing effectiveness
• Understand visitor behavior
• Improve user experience
• Customize advertising and offers

You may disable cookies through your browser settings, though some site features may not function properly.

7. Data Security

We take commercially reasonable measures to protect your information, including:

• Secure hosting environments
• SSL encryption
• Access restrictions
• Secure payment processors
• Vendor security controls
• Internal privacy safeguards

However, no system can guarantee absolute security. Use of online systems is at your own risk.

8. Data Retention

We retain information only as long as reasonably necessary to:

• Maintain your membership
• Provide services
• Process payments
• Respond to disputes
• Maintain business records
• Comply with tax, accounting, and legal obligations
• Enforce agreements

When no longer needed, information may be deleted or anonymized.

9. Your Privacy Rights

Depending on your location, you may have rights to:

• Access personal data we hold
• Correct inaccurate data
• Request deletion
• Opt out of marketing communications
• Withdraw consent where applicable
• Request data portability where legally required
• Limit certain uses of your data

To exercise rights, contact us using the information below.

10. Children’s Privacy

Kola Treats Vending LLC doing business as Prime Pet Network services are intended for adults age 18 or older.

We do not knowingly collect personal information from children under 13. If we learn such information has been collected, we will take reasonable steps to delete it.

11. Third-Party Providers & Links

Our website or services may reference or link to third-party businesses, including:

• Veterinarians
• Groomers
• Boarding providers
• Insurance companies
• Tele-vet providers
• Pet product companies

We are not responsible for the privacy practices, content, security, or policies of third-party businesses or websites.

You should review their privacy policies separately.

12. Payment Processing

Payments may be processed through third-party payment providers.

Kola Treats Vending LLC doing business as Prime Pet Network does not store full credit card numbers on our servers unless specifically disclosed.

Payment processors maintain their own privacy and security policies.

13. Email Communications

If you provide your email address, we may send:

• Membership notices
• Support responses
• Newsletters
• Promotions
• Policy updates
• Renewal reminders

You may unsubscribe from promotional emails using the unsubscribe link in the message.

Transactional or account-related emails may still be sent.

14. California & State Privacy Rights

Residents of certain states, including California, Virginia, Colorado, Connecticut, Utah, and others may have additional privacy rights under applicable law.

Requests may include:

• Know what data we collect
• Delete personal data
• Correct inaccuracies
• Opt out of certain targeted advertising
• Appeal denied privacy requests where required

To submit a request, contact us below.

15. International Users

Kola Treats Vending LLC doing business as Prime Pet Network primarily operates in the United States.

If you access our services from outside the United States, your information may be transferred to and processed in the United States.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on our website with a revised “Last Updated” date.

Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

17. Contact Information

Kola Treats Vending LLC doing business as Prime Pet Network

• Website: https://primepetnetwork.com
• Email: [email protected]
• Phone: +1 (888) 490-9902